Building Stakeholder Relationships [中文培训]

  • When:
    Friday, 12 April 2019, 8:45am - 5:30pm
  • Where:
    Conference Room V, 3/F, Grand Millennium Shanghai Hongqiao, 千禧海鸥大酒店, 三楼大会议室5
    2588 Yan An West Road, Shanghai
  • Price:
    Member Price: ONE training credit plus RMB 2,200, or RMB 3,000. Non-member Price: RMB 3,800. (This is a pre-paid event.)

RSVP: (Click here to learn more about the Training Credits)

[Training material in English, workshop conducted in Chinese. 培训材料为英文,培训语言为中文。]

This workshop helps participants build quality, long-term business relationships with key stakeholders. During the workshop, participants learn how to establish trust, build rapport, uncover needs and gain commitment, ensuring a more profitable, two-way relationship in which both parties benefit.

By applying the skills explored during the workshop, participants move from a vendor or supplier role to that of a Trusted Advisor.  Additionally participants learn how to create value for their stakeholders, and deal with challenging people and situations in a credible manner.

By completing this workshop, participants will:

  • Make the right impact as a Trusted Advisor
  • Use a wide range of skills and strategies to build stakeholder relationships
  • Uncover the stakeholder’s decision making process
  • Gain greater control over stakeholder interactions and outcomes
  • Display flexibility when communicating by adapting to the needs of the stakeholder
  • Identify ways to offer additional value to stakeholders to ensure a lasting partnership

Training Schedule

8:45am Registration & Networking
9:00am Opening
9:20am Understanding Stakeholder Relationships

  • Small Group Discussion (What comes to mind when you hear the words: Effective Stakeholder Relationship? / What are the challenges you face in building relationships up, down, across, and outside the organisation?)
  • Formula for Success: The Trust Equation (Intimacy, Credibility, Reliability) / Self-Orientation

9:45am Mapping My Stakeholders

  • Stakeholder Mapping
  • Role, Rating of Me, Level of Power, Degree of Contact
  • Building my Stakeholder Map
  • Rational and Emotional Drivers (adding to my map)
  • Building Our Case Study 

10:30am Break

10:45am Role-play

  • 10 minutes to Prepare 
  • 5 minutes Role-Play
  • Review and Feedback

11:30am Intimacy: Building Closer Relationships

  • Building Rapport Challenges
  • Case Study Scenario
  • Building Rapport: Tips & Hints

11:45am Intimacy: Adapting Your Style

  • Participants Complete Questionnaire (completed as pre-work)
  • Behaviours and Characteristics of Each Style
  • Chart Participants’ Styles
  • Identifying a Person’s Style 
  • Chart Stakeholder’s Styles
  • Adapting to the Individual
  • Case Study Discussion
  • Personal Reflection

12:30pm Lunch 

1:30pm Credibility: Developing Your Personal Brand

  • Being Credible / Sources of Credibility
  • How do you want to be seen by others? (3 words to describe yourself as a trustworthy colleague)
  • How are these impressions formed? 
  • Creating the Right Perception: Words, Voice, Body Language, Actions & Attire (discussion) 
  • Mini Presentation (small groups)
  • Personal Reflection

2:30pm Reliability: Delivering on Expectations

  • Where do expectations come from?
  • Managing Expectations: Planning, Execution, Communication
  • Small Group Activity
  • Case Study Discussion

3:00pm Break

3:15pm Moving Away from Self-Orientation: Welcoming Diversity of Opinions

  • Experiential Learning: Blue Bananas
  • Why do people see the same thing differently? What’s the value of having different Point of Views?
  • Understanding My Stakeholder’s Point of View
  • 5W2H (and case study discussion)

4:00pm Role-Play

  • 15 minutes to prepare 
  • 5 minutes role-play
  • Review and Feedback

5:15pm End of Day Wrap-Up

  • End of Day Wrap-Up
  • Continuous Improvement
  • Evaluation Forms

5:30pm End of Day

RSVP: (Click here to learn more about the Training Credits)

Cancellation Policy: Please note that if you need to cancel this booking, we must receive your cancellation by email no less than 72 hours in advance of an event. If we do not receive the cancellation notice by this time, the Chamber will have to charge you the full-price for the event, as this is necessary to cover costs automatically incurred by the Chamber on the registered attendees’ behalf.

Upcoming Training School Events:

Speaker Introduction

Jessica Zhao

Senior Consultant, Simitri

Jessica has over 15 years of management and leadership experience in technology and financial services industry in Asia. 

Prior to joining Simitri, Jessica was a Managing Director in Morgan Stanley, where she was the head of the China technology department. She grew the department from the ground up to more than 700 employees, and helped it to become a global core R&D center for Morgan Stanley. In her role, Jessica worked with stakeholders across the globe, built and developed effective teams that delivered global solutions which enabled Morgan Stanley to compete and win in the market place.

Before taking on the China technology role, Jessica was in charge of Morgan Stanley’s Asia sales & trading system development team. In this role, Jessica managed a regional development team spanning Tokyo, Hong Kong, and India, and delivered technologies that supported equity sales & trading activities across all Asian markets.

Today as a trainer and facilitator for Simitri, Jessica works with senior executives and teams in to develop their management skills, leadership style, communication effectiveness, and personal impact.

Jessica holds a Master of Business Administration from China Europe International Business School (CEIBS), and a Bachelor of Electrical Engineering from University of Waterloo. Jessica grew up in China before pursuing her education in Canada. She has worked and lived in Tokyo and Hong Kong before moving back to China. She is fluent in English and Mandarin. 

Event contact

Hilary Wu